SUPPORT
A little help
goes a long way.
Questions about an app, something that isn’t working or an idea worth sharing? Write to us.
Email is our contact channel for app support, feedback and privacy requests.
Help us find the problem
Include the app name, app version, device model and Android version, what you expected to happen and the steps that caused the problem. A screenshot can help, but please remove personal or sensitive information first.
Never send passwords, verification codes, payment-card details or unnecessary personal documents.
What we can help with
- Installation, navigation and technical problems.
- Questions about features and saved progress.
- Incorrect questions, unclear explanations or accessibility concerns.
- Privacy requests and problems with this website.
Response and resolution
We review messages and respond as reasonably practicable. We do not promise a fixed response time or continuous support availability. Some issues require more information or a future app update; not every device or feature request can be supported.
Question and explanation corrections
Send the app name, topic, question wording and why you believe a correction is needed. Include a reliable reference if available. We review reports before changing content; submitting a report does not guarantee a specific change.
Saved progress and troubleshooting
Our current app builds store learning or game progress on the device. Please contact us before clearing app storage or uninstalling: these actions can remove progress and downloaded content. We cannot promise recovery of data that is no longer on your device.
Purchases and refunds
This website does not sell physical goods or take app payments. If a future app offers purchases, its store listing and checkout will explain the terms. For a charge processed by Google Play, use the Google Play order and refund process; statutory consumer rights still apply. Do not email full payment details.
Privacy requests
Use contact@moonoxy.com with the subject “Privacy request” and tell us which app or website interaction your request concerns. We may ask for only the information reasonably needed to verify and respond to the request. See our privacy information.